What countries do you deliver to?
Australia - all products can be delivered to anywhere within Australia.
International - only certain products can be delivered internationally. To find out whether delivery is available to your country for a product, add the product to your cart and on the Shopping Cart page select your Deliver To country. If any items in your cart can't be delivered to your selected country, you will be notified on the Shopping Cart page.
How much is delivery?
Delivery charges vary depending on the products you are purchasing. Delivery within Australia is free for a lot of products. There's a shipping estimate calculator on every product page. Once you add items to your shopping cart, enter your postcode on the Shopping Cart page and you'll see the delivery costs.
Can I track my order online?
Yes. When your order is dispatched, you will receive an email from us with the tracking number provided by the courier delivering your order. A link and tracking number will be provided in this email.
How long do orders take to arrive?
You will see an estimated delivery time during checkout after you have selected your preferred delivery option.
Within Australia, orders to metro areas of capital cities and larger regional centres should generally arrive within 2-3 business days with an express service or 2-7 business days with a standard service after being dispatched. For more remote locations it may take up to 10 business days, depending on the location.
Please note that orders placed after 12.00pm on a Friday may not be dispatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.
Who do you ship with?
We use Toll Ipec for all deliveries within Australia. For some smaller items we use Australia Post.
What if I am not home to accept delivery?
Couriers and Australia Post have an authority to leave (ATL). This means unless you have specifically selected to not allow ATL, they will leave the item on your doorstep.