FAQ about orders and COVID-19
By: Jeff Fujii On: 10 April 2020
Updated April 10th 2020
1. If I place an order will it be delivered?
Yes, our warehouse is still operating and orders are being dispatched every business day. Additional staff have been hired and we are doing our best to get orders out as quickly as possible. Some delivery times are longer than usual due to the high demand for our products. We use Star Track Express for all deliveries and they also remain fully operational.
2. Why are items taking longer to be delivered?
As more people are working for home and schools are teaching online, demand for our products has increased significantly. In general, there has also been a spike in people shopping online for all types of products, placing extra pressure on freight companies.
3. Is it safe to receive my order?
Every piece of equipment is thoroughly cleaned and disinfected prior to packaging. We have implemented rigorous cleaning routines in high touch and high traffic areas. Staff follow strict hygiene measures which include using gloves, hand sanitiser and frequently washing hands. We have closed our public showroom and allow pre-arranged pick-up in line with social distancing guidelines. Staff who have any symptoms are instructed to stay at home.
4. Can I still make returns?
Yes, please see our returns policy here https://www.reboot-it.com.au/returns-policy
5. Can I pick my order up?
Yes. If you select store pick up, our admin staff will contact you and offer you options around the day and time for pick up. Pickups are only permitted if they have been pre-arranged.
Thank you for your support
The safety and wellbeing of our customers and staff are our most important priority. We have modified our work procedures to ensure we provide a safe work environment for our staff and the equipment we sell is safe for our customers. We are monitoring the situation proactively and are responding to government directives. We are working very hard every day trying to get your order to you as quickly and safely as possible. Your patience during this time is greatly appreciated.